How Managed Service Provider CTAC Onboards Customers at Lightning Speed

In this video, our customer Dennis Loos, solution architect at CTAC, explains how they use StackState to bring their siloed monitoring systems together for a better overview, faster problem resolution, and onboarding customers at lightning speed.

As a managed service provider, CTAC provides all kinds of IT services for its clients. Efficient monitoring is crucial for them: that way, they can stay on top of performance issues within their customer's IT environments and, eventually, keep their customers happy.

However, because CTAC works with many different clients and platforms (such as Microsoft and SAP), their monitoring is often very siloed - which makes it difficult to get an overall view on the health and performance of their customers' IT services.

In this video, Dennis explains how StackState helped CTAC get a better overview of IT environments and respond to - and, more importantly, prevent - issues much faster. One example: onboarding an SAP customer went from taking three to four hours to as little as two minutes.

Speakers:

  • Dennis Loos, Solution Architect at CTAC

  • Martin Lako, Director of Customer Success at StackState

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