Innovation Insight for Observability by Gartner

In its latest report, research firm Gartner tackles the trending subject of Observability. According to Gartner, "Observability is the evolution of monitoring into a process that offers insight into digital business applications, speeds innovation and enhances customer experience. I&O leaders should use observability to extend current monitoring capabilities, processes, and culture to deliver these benefits." This blog post gives you a sneak-peek of this new analyst report about observability.

If you don't want to miss anything, download the full report for free right here. Want to know a little bit more about the report first? Continue reading to learn Gartner's analysis and some benefits of Observability.

The Driving Force for Observability, according to Gartner

To track the performance of infrastructure, networks, and applications that support business processes, IT operations teams have long deployed monitoring tools. But as IT infrastructures become more complex and changes happen more frequently, traditional monitoring tools hit limitations. Because of this, IT teams can't tell with certainty how degradations or failures in their services impact a business. Consequently, monitoring tool dashboards can sparkle with green, while in reality, the situation is code-red or heading that way. These situations have become so common people are referring to them as 'watermelon dashboards.'

To deliver the digital experience necessary to remain competitive, enterprises must go beyond infrastructure and make their digital business observable, Gartner writes. They further state that the adoption rate of observability by enterprises implementing distributed system architectures is currently less than 10% now in 2020. But they assume this will rise to 30% by 2024. In other words, the future with Observability is looking bright.

The Benefits of Observability

According to Gartner, "Observability enables organizations to reduce the time it takes to identify the root cause of performance-impacting problems. In particular, and in contrast to traditional monitoring, operators can freely interrogate data posthoc without the need to preprogram dashboards." In addition to MTTR, Gartner lists the following additional benefits of observability:  

  • Improved end-user satisfaction: By reducing the time to identify issues, improved application uptime and performance will reduce customer churn, enhance return rates, and increase client spend.

  • Lower infrastructure costs: By looking at the data generated, it is possible to optimize infrastructure, for example, to reduce overprovisioning and/or to improve efficiency and throughput by identifying bottlenecks.

  • Tighter integration with the development process: Following "observability-driven development" means that the development team and operations team are working with a single concept of understanding the application's performance — no matter the application.

These are only a few examples of the benefits that Gartner lists in the 'Innovation Insight for Observability' report. Make sure you don't miss out on the rest of the benefits and other interesting insights about Observability. Download the free complete report now and start to improve your IT Infrastructure.

About StackState

StackState delivers Relationship-Based Observability. StackState integrates with APM tools, infrastructure monitoring tools, virtualization and cloud platforms, Kubernetes, and incident management systems to add the certainty and richness of relationships, configuration changes, and AI-based diagnostics existing incident management process. This uniquely leads to Deterministic Root Cause, which helps IT teams prevent and solve problems more quickly and efficiently.


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