How Accenture Achieves 85% Reduction in Ticket Resolution Time with StackState

Accenture’s vision for value-led, business-aligned operations applies ML, Automation & Observability to help cloud-hosted and on-premise systems diagnose and heal themselves.

Watch this video, presented during the Gartner IT Infrastructure, Operations and Cloud Strategies Conference, to learn how Accenture’s myWizard® platform, used by 100,000+ practitioners at more than 3000 companies, applies an advanced 4T Observability data model to:

  • automate self-healing capabilities,

  • achieve up to 70% reduction in tickets, and

  • realize up to 85% reduction in problem resolution time.

Speakers:

  • Luke Higgins, Managing Director for Growth Markets Automation and Assets, Accenture

  • Koushik Vijayaraghavan, Global Asset Engineering & Architecture Lead, Accenture India Lead for Intelligent Automation, Agile and DevOps, Accenture

For more information, visit:


Video